At a time of intense pressure to use resources efficiently, the federal government must rely on competency models to develop its workforce.

Management Concepts has developed three innovative techniques to ensure competency models are relevant and lead to developing a workforce that meets the agency mission.

Our Recommendations:
  1. Develop organization-specific technical competencies.
  2. Identify observable behaviors that describe each competency.
  3. Involve both internal and external subject matter experts.

Innovations in Competency Modeling:
Developing the Workforce to Efficiently Meet Agency Missions

Kriste M. Buchanan, M.S. and
Shelley A. Kirkpatrick, Ph.D.

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